en
0

Shopping Cart

closeCart
€0.00

How to Spot a Car Key Cloning Scam: Warning Signs and Prevention Tips

  • /
  • Blog
  • /
  • How to Spot a Car Key Cloning Scam: Warning Signs and Prevention Tips
Post Name
30.04.2025

How to Spot a Car Key Cloning Scam: Warning Signs and Prevention Tips

Car theft doesn’t always involve smashing windows or forced ignition anymore. These days, all it might take is a thief standing a few feet away from you — equipped with a small electronic device and a plan to clone your car key without ever touching it.

Welcome to the age of car key cloning. Fast, silent, and nearly untraceable, this high-tech method of theft is on the rise, and many drivers don’t even know it exists. In this article, we’ll walk you through how it works, what red flags to watch for, and how to protect yourself from becoming the next victim.

What Is Car Key Cloning and How Does It Work?

Car key cloning is the process of copying the signal emitted by your key fob and using that signal to unlock and even start your car. Thieves use tools like signal amplifiers, cloning software, or plug-in programming devices to mimic the electronic code stored in your key.

In most cases, they don’t even need to touch your key. They just need to be close enough — in a parking lot, next to your front door, or even in a restaurant — to intercept the signal when you lock or unlock your car. That signal is then copied and stored on another device or blank key fob.

In some instances, criminals will break into your car and access the OBD port (the vehicle’s diagnostic system) to directly program a new key.

This means they can drive off in your car with a cloned key, and you may not even know how they got in.

Why This Scam Is Spreading So Quickly

Key cloning was once limited to high-end criminal operations, but now the tools are cheap, easy to find, and widely available online. Some fob cloning devices are openly sold on marketplaces, making it simple for even low-level criminals to learn the trade.

A cloned key leaves no trace of forced entry, no damage, and often no evidence — making it harder for insurance claims to be validated and for stolen cars to be recovered.

The rise in keyless entry systems means millions of drivers are potential targets, whether they realize it or not.

According to The Sun, cloning devices sold online can program new keys in under 30 minutes.

5 Warning Signs You May Be Targeted

Strange behavior from your key fob – If the range suddenly becomes shorter or the buttons stop responding consistently, your signal may have been intercepted.

Unfamiliar devices or people near your car – Be cautious if you see people lingering nearby with phone-like devices or bags near your car.

Your car unlocks by itself – This could mean someone nearby is mimicking your key’s signal.

You find marks or loose panels near the OBD port – Some thieves break in to plug in programming devices.

You lose access to your spare key – It’s possible a third key was added to your system, locking the others out.

How to Prevent Car Key Cloning

While key cloning can be hard to detect, it's relatively easy to prevent if you're proactive. Here’s how to stay protected:

Use a Faraday pouch: These small, signal-blocking cases prevent your key’s signal from being intercepted when not in use.

Don’t store keys near doors or windows: Keep your keys at least 5–10 meters from exterior walls.

Disable keyless entry if possible: Some vehicles allow you to turn off proximity unlocking in the settings.

Invest in physical security: Steering wheel locks, OBD port locks, and even wheel clamps act as strong deterrents.

Audit your key system: A locksmith can check how many keys are programmed to your vehicle and delete unauthorized ones.

If you're ever in doubt, replace your key and reprogram your system. It may cost a bit up front, but it's cheaper than replacing a stolen car.

Need a secure replacement key or a Faraday pouch? Browse our car key and accessories collection for trusted, secure options.

Know the Risk, Beat the Scam

Car key cloning scams are evolving — and fast. The combination of wireless technology, smart cars, and openly available tools has created the perfect storm for high-tech theft. But with a little awareness and some simple precautions, you can stay one step ahead.

Don’t wait until it happens to you. Know the signs, protect your keys, and take action now — because in a world of silent theft, what you don’t see can hurt you.

Related Posts

Can I order a replacement car key online with delivery?
06.11.2025

Can I order a replacement car key online with delivery?

Short answer: Yes. You can order a replacement car key online in the UK and have it delivered in 3–4 days. Choose the right key type, provide a photo or key code for cutting, and have a local locksmith program it when it arrives. Why trust this guide: With over 25 years in the locksmith trade and more than 650,000 satisfied customers, Mr-Key explains exactly how online key replacement works — clearly, securely, and step by step. When online replacement works (and when it doesn’t) Ordering online is ideal if you need a spare, a like-for-like remote, or a replacement for a lost or damaged key. It’s the fastest and most convenient way to get OEM-grade parts delivered to your door. You simply order the correct key, have it cut from a photo or key code, then let a local locksmith program it to your vehicle. Online ordering doesn’t replace immobiliser pairing. Modern vehicles still require professional programming once the key arrives. Key types explained Transponder keys These have a mechanical blade and an electronic chip that communicates with your car’s immobiliser. Remote fobs Include lock/unlock buttons plus a built-in transponder. We supply the pre-cut blade (if requested) and tested electronics. Proximity or smart keys Keyless entry and push-start units. Delivered ready for your locksmith to pair with the car. Key shells & batteries Replace worn housings or dead batteries without any programming. Also available: caravan keys, ATV keys , roof-rack keys , mailbox keys, towbar keys , and more. Browse our full range at mr-key.com . How online ordering works 1. Identify your key Use your vehicle make, model, and year. Match your key shape, button layout, and frequency markings. 2. Choose how to cut it By photo: send a clear image of your existing key. By key code: provide the manufacturer’s key code for factory-accurate cutting. 3. We cut and test Keys are machine-cut and tested for precision. Electronics are checked before dispatch. 4. Delivery in 3–4 days Typical UK delivery with tracking and updates. 5. Local programming Arrange a nearby automotive locksmith to pair the key. Most jobs take 15–30 minutes. What affects cost Key type — proximity and smart keys cost more than basic transponders. Electronics and frequency — differ by brand and year. Cutting method — photo or code; standard or laser blade. Programming complexity — varies by model. Extras — spare shells, emergency blades, or upgraded housings. Pro tip: Order two keys now — you’ll save money on future locksmith visits and prevent lockouts. Programming: DIY vs local locksmith Modern immobilisers are secure by design. Mr-Key does not supply pairing or programming kits. A professional locksmith uses diagnostic tools to safely program your new key and verify vehicle ownership. It’s faster, safer, and ensures full functionality. Shipping, warranty & returns Delivery: 3–4 days across the UK. Warranty: 12-month full coverage on keys and electronics. Returns: Contact support before programming — unused items are easier to exchange. Dealer vs local locksmith vs online Option Speed Convenience Programming Best for Main dealer Medium–slow Appointment required Dealer tools Brand-new cars, under warranty Local locksmith Fast Mobile visit Done on site Emergencies, quick help Online (Mr-Key) 3–4 days Order from home Done by locksmith Planned replacements, spares Most UK drivers choose online ordering + local locksmith pairing — the fastest, most cost-efficient combination. Troubleshooting after delivery Key turns but car won’t start Blade fits, but immobiliser isn’t paired yet. Book a locksmith. Remote buttons not working Replace the battery and re-pair during programming. Proximity key not detected Use the emergency start position (usually near the steering column) and ask your locksmith to register it. Blade feels rough Use light graphite lubricant or send a photo for recheck. How to avoid another lockout Order a second key and keep it at home. Replace weak remote batteries yearly. Label your spare with the vehicle reg. For keyless cars, store keys away from doors and use a signal-blocking pouch. FAQ Can I order a replacement car key online and get it delivered? Yes. Send your key photo or code, receive delivery in 3–4 days, and have it programmed locally. Do I need proof of ownership? Your locksmith may ask for it. For UK vehicle documentation, see GOV.UK – V5C log book . What’s the difference between key types? Transponder keys start the car; remote fobs add buttons; proximity keys enable keyless entry/start. Can you cut my key from a photo? Yes. Clear, well-lit images allow accurate decoding and cutting. Can I program the key myself? No. Only an automotive locksmith can safely pair it. How long does delivery take? Usually 3–4 days within the UK. Do you cover my vehicle? Almost all brands plus caravans, ATVs, lockers, and more. What warranty do I get? 12-month full warranty on all keys and electronics. What if the battery is dead? Replace it with the correct cell. If issues continue, have the locksmith check frequency and pairing. What if I’ve lost all keys? Order online and arrange programming. Mobile locksmiths can often attend on site. Can I order two keys? Yes — it’s the smartest option to prevent future emergencies. Shop now: https://mr-key.com

Car Key Fobs Explained: How They Work and Why They’re Essential
16.12.2024

Car Key Fobs Explained: How They Work and Why They’re Essential

In today’s world, unlocking your car or starting the engine has never been easier. With a simple press of a button, the days of fumbling for traditional keys are behind us. Car key fobs are the modern solution that offer a blend of convenience, security, and technology. But how do these small, often overlooked devices work, and why are they so crucial in today’s automotive world? In this blog, we will dive into the mechanics of car key fobs, their benefits, and why you should understand their functionality. The Evolution of the Car Key Fob Car key fobs, as we know them today, are a far cry from the traditional metal keys that dominated the automotive world for centuries. The shift from traditional keys to key fobs began in the 1980s and 1990s, as automakers sought more efficient and secure ways to unlock vehicles and enable keyless entry. The first remote keyless entry (RKE) systems were introduced to the market in the 1980s. These systems allowed car owners to unlock their doors remotely without inserting a physical key. Over time, the technology evolved further, incorporating additional functions like starting the engine, opening the trunk, and even controlling the vehicle’s security systems—all from a single device. Today, most new vehicles come equipped with key fobs, and many modern models include advanced features like proximity sensing and even remote start capabilities. How Do Car Key Fobs Work? Car key fobs operate on radio frequency identification (RFID) or infrared (IR) technology to communicate with the car’s locking system. The process is relatively simple but requires precise technology to ensure security and functionality. Radio Frequency Communication (RF) : When you press a button on your key fob, it sends out a low-frequency signal to the car's receiver. This signal contains encrypted information, such as the command to unlock the doors or start the engine. The receiver in the car decodes the signal and executes the command. Encryption for Security : One of the key benefits of car key fobs is the security they offer. The signal transmitted by the fob is encrypted, making it difficult for hackers or thieves to intercept and clone the signal. In addition, many fobs are programmed with rolling codes, meaning the signal changes each time the fob is used, further reducing the risk of duplication. Proximity Sensors and Keyless Entry : Modern key fobs often include proximity sensors, which allow the car to detect when the fob is nearby. This enables keyless entry systems that unlock your car automatically as you approach. The fob only needs to be within a certain range—often just a few feet—for the car to recognize it. Battery-Powered : Key fobs rely on small batteries to function. Most key fobs use lithium coin cell batteries, which typically last between one and five years, depending on usage. The battery powers the transmitter, receiver, and any additional features (such as a display or remote start). Why Are Car Key Fobs Essential? In addition to their basic function of locking and unlocking a car, key fobs have become essential components for vehicle security and convenience. Below are several reasons why these devices are more than just an accessory: 1. Enhanced Security As vehicle theft has evolved, so too has the need for better security measures. Traditional car keys are relatively easy to copy, especially for older models. In contrast, key fobs provide far superior protection due to their encrypted signals and rolling code technology. This makes them much harder to duplicate or hack. Moreover, many key fobs are linked to sophisticated alarm systems. If an unauthorized attempt is made to start the vehicle without the fob’s signal, an alarm will sound, and the engine will not start. This extra layer of security significantly reduces the chances of vehicle theft. 2. Convenience and Ease of Use The days of manually unlocking a car with a metal key are long gone. Key fobs offer unprecedented convenience. With a simple button press, you can lock or unlock your doors, open the trunk, and even start the engine without removing the fob from your pocket or bag. This hands-free operation makes accessing your vehicle faster and easier, especially when carrying groceries or dealing with inclement weather. The proximity sensing technology also adds an extra layer of convenience, allowing you to unlock and start your car without needing to press any buttons—ideal for those busy days when you’re juggling multiple tasks. 3. Keyless Entry and Remote Start One of the most exciting features of modern car key fobs is the keyless entry and remote start functionality. These features have revolutionized how people interact with their vehicles. Keyless entry allows you to enter your car simply by being in close proximity, while remote start lets you start the engine from a distance, often via a smartphone app or by pressing a button on the fob itself. Remote start is particularly useful during the winter months. It allows you to start the car in advance, so the engine and cabin are warmed up before you even step inside. Similarly, in hot climates, remote start can be used to cool the cabin, making the car more comfortable when you enter. Global Adoption and Future Trends Car key fobs have become a global standard, with nearly all major automakers offering this feature in their vehicles. As more people embrace technology, the demand for even smarter key fobs continues to rise. In the future, we are likely to see further advancements in key fob technology. For instance, some manufacturers are already exploring biometric security features, such as fingerprint or facial recognition, to enhance the security of key fobs even further. Additionally, smartphone integration is becoming more widespread, allowing car owners to use their phones as key fobs, eliminating the need for a physical device altogether. While car key fobs have transformed the automotive landscape, they also raise new concerns, particularly regarding privacy and hacking risks. As technology advances, automakers and tech companies will need to stay ahead of potential security vulnerabilities to ensure that key fobs continue to serve as effective and secure tools for car owners. Car key fobs are no longer just a convenience—they have become an essential part of modern car ownership. From enhanced security features to the convenience of keyless entry and remote start, key fobs offer a range of benefits that make them indispensable for drivers around the world. As technology continues to evolve, we can expect even more advanced features to be integrated into future key fobs, further improving both convenience and security. Understanding how key fobs work and why they’re important is crucial for anyone who wants to make the most of their vehicle's technology. As we look to the future, it’s clear that key fobs will continue to play a central role in how we access and interact with our cars—an innovation that started with simple remote locking and has now become a vital aspect of our daily driving experience.

5 Common Car Key Problems and Easy Fixes to Get You Back on the Road
03.07.2024

5 Common Car Key Problems and Easy Fixes to Get You Back on the Road

Losing or encountering issues with your car key can feel like a nightmare, especially when you’re in a hurry. From unresponsive key fobs to stuck keys, these problems are more common than you might think. The good news? Most of these issues have simple, affordable fixes that you can address quickly. This guide will help you identify common car key problems and provide solutions to get you back on track without breaking the bank. 1. Key Won’t Turn in the Ignition Why It Happens: When your car key refuses to turn, it’s often due to a worn-out key, a damaged ignition cylinder, or a locked steering wheel. How to Fix It: Check the Steering Wheel: If the wheel is locked, try gently turning the steering wheel left and right while turning the key in the ignition. Inspect the Key: A bent or worn-out key can cause alignment issues. Try a spare key if you have one. Lubricate the Ignition: Use a small amount of graphite lubricant (avoid oil-based products) to loosen the ignition cylinder. If All Else Fails: Consult a professional to replace the key or ignition lock. Tip: Avoid forcing the key, as this could damage the ignition further. 2. Car Key Fob Isn’t Responding Why It Happens: Modern key fobs are convenient, but they rely on batteries and electronic components that can fail. A dead battery is the most common culprit. How to Fix It: Replace the Battery: Open your key fob (usually with a small screwdriver) and swap out the old battery for a fresh one. Most fobs use coin-shaped batteries like CR2032. Reprogram the Key Fob: If changing the battery doesn’t work, your fob may need reprogramming. Follow your car manual’s instructions or consult a professional locksmith. Check for Damage: Inspect the buttons and internal components for signs of wear or moisture. Tip: Always keep a spare battery on hand to avoid unexpected key fob failures. 3. Key Stuck in the Ignition Why It Happens: This issue often stems from a locked transmission, dirt in the ignition, or a worn-out key that doesn’t align properly. How to Fix It: Ensure the Car Is in Park: For automatic cars, check that the gear shifter is fully in the “Park” position. Clean the Ignition: Use compressed air to remove dirt or debris from the keyhole. Jiggle the Key: Gently wiggle the key while applying light pressure to help free it. Inspect for Damage: If the key is bent, avoid forcing it. A professional can help safely extract it. Tip: If the problem persists, you may need to replace the ignition cylinder or key to prevent further damage. 4. Worn or Damaged Car Key Why It Happens: Over time, constant use can wear down the grooves on your key, making it difficult to start the car or open the doors. How to Fix It: Get a Duplicate Key: If your key is showing wear, have a duplicate made while it still works. Replace the Key: A locksmith can create a new key based on your car’s lock or key code. Upgrade to a Modern Key: If you’re using an older mechanical key, consider upgrading to a transponder key or key fob for added convenience and security. Tip: Don’t wait until your key stops working entirely. Replacing a worn key early can save you time and stress. 5. Key Fob Signal Interference Why It Happens: Sometimes, your car key fob may not respond due to signal interference from nearby electronics or a faulty antenna. How to Fix It: Move Away from Interference: Check for other devices nearby, such as Wi-Fi routers or radios, which may disrupt the signal. Inspect the Fob: Ensure the key fob’s battery is working and the buttons are functional. Reset the Key Fob: Follow your car manual’s instructions to reset or resynchronize the fob. Test the Car’s Receiver: If the problem persists, there may be an issue with your car’s signal receiver. Tip: Parking in a location free from electronic interference can help diagnose if this is the root cause. Preventing Car Key Problems: Simple Tips Taking care of your car key now can save you from bigger headaches later. Here are some quick maintenance tips: Keep Keys Clean: Avoid exposing keys to water, dirt, or chemicals. Store Spare Keys Safely: Always have a backup key in a secure and accessible place. Replace Batteries Regularly: Change key fob batteries annually to prevent unexpected failures. Inspect Your Keys: If you notice wear, cracks, or loose buttons, address the issue early. Why Addressing Car Key Problems Early Saves You Money Ignoring small car key problems can lead to more expensive repairs down the road. For example: A damaged ignition can cost far more to replace than addressing a stuck key early. Reprogramming a lost or broken key fob is more costly than simply replacing a battery. Getting a duplicate key before the original breaks ensures you’re not left stranded. By staying proactive, you can keep your car keys functioning smoothly without spending a fortune.

What You Need To Know About BMW  Swirl Flaps and How To Solve The Problem With Them
25.03.2024

What You Need To Know About BMW  Swirl Flaps and How To Solve The Problem With Them

Swirl flaps are a BMW system that has been introduced to help burn the fuel mixture in the cylinder better due to the fact that diesel engines do not have throttle valves and it is not possible to adjust the air-fuel ratio. A diesel engine without vortex valves operates between a poor and a rich fuel mixture, because the only way to regulate it is through fuel injection. Design of the first generation swirl flaps that are made of made of metal. Unfortunately, swirl flaps are responsible for countless damaged engines and costly repairs due to design errors or metal fatigue. Once damaged, the cylinder sucks them in and causes great damage. This is how damaged valves damage the cylinder. Typical swirl flaps suction damage. The vortex valves are positioned in the inlet and are controlled by vacuum (DDE 4.0) or electrically (DDE5.0 / DDE6.4) by the engine ECU. Effects of malfunctioning valves: Swirl valves are stuck in open position: Deterioration of exhaust gas performance at lower speeds. Swirl valves are stuck in closed position: Approximate power loss of 10% at high engine speeds. How swirl flaps work: Performance characteristics: The vortex valves are in the closed position, at low engine speeds and small amounts of fuel injected (controlled by the ECU card). They open under the following conditions: coolant temperature <14 ° C OR * fuel quantity> 24 mg OR 2. engine speed 2250 rpm OR 3. inlet air temperature <-5 ° C. BMW and Pierburg have decided to produce diesel engines with metal vortex valves. The speed at which the pistons in the diesel engine operate is at least 60 rpm, so a sucked vortex valve will break and cause a number of damages inside the engine. In most cases, one or more pistons are severely damaged, as a bonus you get valves, in some cases a head or turbocharger. And this combination with a BMW engine is like a cumulative jackpot 🙂 In 2004, BMW began work on the problem and improved the design, however, a number of owners reported ongoing problems in this area. The solution to this problem is by removing the vortex valves and plugging, which does not affect the performance of the engine and at the same time, you can safely pass the exhaust test. Engines: M47 (136hp VP44 fuel pump) has no valves. M47N common rail engine (including M47N / M47TU / M47TUD20) (150hp. Face lift model from 2001 -) has valves. M57 engines (M57D) (525d & 187hp. 330d) cars with manual transmission do not have valves, but those with automatic have. M57N engines (M57TUD) (525d & 330d 204hp) have vortex valves. Ruined swirl flapss: The plugs that replace the vortex valves are easy to find on the internet, but you can also find them here on our website. Typical plugs: Disassembly of vortex valves: The vortex valves can be safely dismantled and in most cases if they are removed properly no loss of power is felt. Final list of models for which vortex valves are installed: Engine: M47N/M47TU/M47TUD20 Applications: * 110 kW (148 hp) and 330 N·m (243 lb·ft) o E46 320d 2001-2005 o E83 X3 2.0d (up to end of 2006) Engine: M47TU2D20 The engine was updated again in 2004 as the M47TU2D20. Still at 1995 cc, it produced more power across the range. Applications: * 120 kW (161 hp) and 340 N·m (251 lb·ft) E60/E61 520d E87 120d E90/E91 320d E83 X3 2.0d (end of 2006 onwards) Engine: M57/M57D25 M57D25 was introduced in 2000. Applications: * 166 PS (122 kW; 164 hp) at 4000 rpm, 350 N·m (260 lb·ft) at 2000-2500 rpm with a 4750 rpm redline, models: 2000-2003 E39 525d *Vehicles With Automatic Transmission ONLY* Engine: M57N/M57TU/M57TUD25 M57TUD25 was introduced in 2004. Applications: * 177 PS (130 kW; 175 hp) at 4000 rpm, 400 N·m (300 lb·ft) at 2000-2750 rpm models: E60/E61 525d Engine: M57/M57D30 M57D30, also called M57D29, was introduced in 1998. Applications: * 184 PS (135 kW; 181 hp)@4000, 390 N·m (290 lb·ft)@1750-3200 models: E39 530d *Vehicles With Automatic Transmission ONLY* E46 330d/330xd *Vehicles With Automatic Transmission ONLY* * 184 PS (135 kW; 181 hp)@4000, 410 N·m (300 lb·ft)@2000-3000 models: E38 730d *Vehicles With Automatic Transmission ONLY* E53 X5 3.0d * 193 PS (142 kW; 190 hp)@4000, 410 N·m (300 lb·ft)@1750-3000 models: E38 730d E39 530d Engine: M57N/M57TU/M57TUD30 M57TUD30 was introduced in 2002. It originally produced 160 kW (215 hp) at 4000 rpm and 500 N·m (370 lb·ft) at 2000-2750 rpm, but was tweaked for 150 kW (201 hp) at 4000 rpm and 410 N·m (300 lb·ft) at 1500-3250 rpm for 2003 and again for 200 kW (268 hp) at 4000 rpm and 560 N·m (410 lb·ft) at 2000-2250 rpm in 2004. Applications: * 204 PS (150 kW; 201 hp)@4000, 410 N·m (300 lb·ft)@1500-3250 models: E46 330d/330Cd/330xd E83 X3 3.0d * 218 PS (160 kW; 215 hp)@4000, 500 N·m (370 lb·ft)@2000-2750 models: E53 X5 3.0d E60/E61 530d/530xd E65 730d * 272 PS (200 kW; 268 hp)@4000, 560 N·m (410 lb·ft)@2000-2250 E60/E61 535d * 245 PS (180 kW; 242 hp)@4000, 500 N·m (370 lb·ft)@2000-2250 * 286 PS (210 kW; 282 hp)@4000, 580 N·m (430 lb·ft)@2000-2250 Engine: M57TU2D30 M57TU2D30 was introduced in 2007, making its debut in the facelifted E60 and E61. * M57TU2D30-UL: 197 PS (145 kW; 194 hp) * M57TU2D30-OL: 235 PS (173 kW; 232 hp)@4000, 500 N·m (370 lb·ft)@2000-2750 * M57TU2D30-TOP: 286 PS (210 kW; 282 hp), 580 N·m (430 lb·ft) Applications: * 197 PS (145 kW; 194 hp), 400 N·m (300 lb·ft) models: E90/E91/E92 325d E60/E61 525d/525xd * 231 PS (170 kW; 228 hp)@4000, 500 N·m (370 lb·ft)@2000-2750 models: E65 730d E90/E91 325d E90/E91 330d/330xd * 235 PS (173 kW; 232 hp) models: E60/E61, BMW E70, BMW E71 * 286 PS (210 kW; 282 hp), 580 N·m (430 lb·ft) models: E60/E61 535d E70 X5 3.0sd E71 X6 xDrive35d E83 X3 3.0sd E90/E91 335d The above models are listed for information only if you want to to make sure your engine has valves installed, please contact a competent person. Please note that the information described above is for informational purposes only and does not claim to be reliable. Mr-key.com is not responsible for any repair work you undertake that is related to the topic described in this article.

Logo
More options Accept all Reject all
This website uses cookies

We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.

Chat with us